Refund policy

Refund Policy

Because coffee is a consumable food product, all sales are final and we do not accept returns or exchanges.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please include:

• Your order number

• A description of the problem

• Clear photos of the damaged product and packaging

Once we review the information, we will work with you to arrange an appropriate replacement or refund when applicable.

Please do not return damaged products unless we specifically ask you to do so.

Lost or Stolen Packages

TennDixie Coffee is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery to the address provided with the order.

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with other household members or neighbors, and contact the shipping carrier for assistance.

If tracking does not show the package as delivered and it appears to have been lost in transit, please contact us so we can help investigate the shipment.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your order. We cannot guarantee that an address can be changed after an order has entered production or fulfillment.

Orders that cannot be delivered because of an incorrect or incomplete address provided by the customer may not be eligible for a refund or replacement.

Questions or Problems With an Order

If something isn't right with your order, please contact us with your order number and details of the issue. We'll review the situation and do our best to get legitimate order problems sorted out.